Categories Categories

Shipping and Return Policy

Unfortunately, we do not accept returns or exchanges due to the nature of the product. If your products are damaged or expired, please email us a photo of the items or the damaged box to manager@tensukechicago.com to arrange for a refund.

For each individual order, we select a shipping method that will provide both value and speedy delivery. Standard shipping methods include Fedex, UPS, and USPS.

Shipping Policy

• Turnaround

All orders are shipped within 24 hours during normal business days.

• Carriers

We use the following carriers to deliver our orders:

FedEx, UPS, and or USPS.

• Order Tracking

We will provide a tracking number once your order has shipped.

• Shipping Rates

The rate charged for the shipping of your order is based on the weight/ size of your products, and your location. Before the final checkout page you will be shown the final cost of shipping.

• Free shipping for purchases greater than $100

Back Orders

If an item is not in stock, we will not be shipping that item to you. We will ship the rest of your order in a timely manner. Unfortunately, we cannot fulfill back orders due to high shipping costs.